Hitch Long Distance Carpooling Frequently Asked Questions 

We've had a bunch of questions fired our way - and we've summarised some of the answers to the common ones below! 

What is Hitch?

Hitch is a website that connects people for carpooling. It makes carpooling super easy and removes the administrative burden involved in organising carpooling.

 

Why use Hitch for your trip?

Its climate positive! New Zealand needs to reduce its transport emissions by 41% in the next 14 years to help stop a climate disaster. Carpooling is a great way to reduce emissions. Our Hitchers also say Hitch:

  • Provides a new transport option when the other alternatives aren’t great

  • Is a great way to meet and connect with new people 

  • It helps reduce the high costs of commuting 

  • It provides more options for commuting

 

What cities is Hitch currently available in?

Hitch currently has two carpooling offerings:

  • Connecting people in Wellington for carpooling to and from work

  • Connecting people wanting to travel between cities in the middle to lower South Island

 

What routes do you offer for your long distance, intercity offering?

We’re currently offering Hitch’s to and from:

  • Alexandra, Ashburton, Blenheim, Christchurch, Cromwell, Dunedin, Gore, Invercargill, Kaikoura, Nelson, Oamaru, Picton, Queenstown, Te Anau, Timaru, Wanaka

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How does the platform work?

1. Fill in the form with your request. You’ll need to:

  • Tell us when, where you are wanting to travel and who you’re booking for

  • Upload a profile photo

  • Upload a photo of the front and back of your drivers license (another form of ID is acceptable for the person booking on behalf of passenger(s))

  • Drivers will also need to enter their car registration number and set a price per seat

2.    We will notify you if there has been a match via email

3.    You’ll be asked to confirm this by paying a $5 booking fee (for drivers) or the $5 booking fee and cost contribution amount (for passengers)

4.    When both parties have confirmed, you’ll receive a confirmation email

5.    If there is no match made on or before the day that you have specified that you need to know, we will email you to notify you

6.    Hitch will release the payment to drivers the next day following trip takes place.

Who can use Hitch?

Anyone! As long as you provide us with the necessary information and agree to our terms of service.

 

How do I get started?

Click this link make a booking. We will need a few basic details including:

  • Contact details 

  • Trip details

  • Photo of front and back of drivers license. If you are booking as a passenger or on behalf of passengers, an 18+ card or passport is also accepted

  • Car registration number (if you want to drive) 

 

How do I know where to meet the other people in my carpool?

Hitch has prespecified spots in each town. You can view these here. Hitch will also provide you with the specific meeting location in your confirmation email.

How do I know this is safe?

We check that the driver is fully licensed through collecting the photos of their license. We also run drivers car registration through a Ministry of Transport check that shows the expiry dates of the registration and WoF. We also collect identification from all users in case something goes horribly wrong!

 

What do I do if I feel another user has breached the rules?

Please report this immediately to Hitch. You can report this through the 'Report an Incident' button in your Hitch portal.

 

Do I need to be fully vaccinated?

Yes – Hitch requires that all users are fully vaccinated with the COVID-19 vaccinations recognised by the New Zealand government. When you book you’ll be asked to tick a box to verify that all of those you’re booking on behalf of are vaccinated.

 

How will Hitch manage any reports of rule breaking?

Hitch takes these reports very seriously. We will look into any reports within 1 working day. We will not hesitate to remove individuals from our platform who demonstrate any behaviour contrary to our terms of use and code of conduct.

How much does it cost to Hitch?

Passengers will contribute a maximum of $0.73 per kilometer towards the drivers costs (inline with the NZ Cost Sharing Regulations). Drivers indicate an amount they would like to be reimbursed and passenger indicate an amount they are willing to pay. Hitch will use prices and the New Zealand Cost Sharing Regulations to determine the final price. Hitch will also charge passengers a $5 booking fee to cover our costs - such as transaction fees. When you receive an email confirming your carpool, you'll also see what your cost contribution will be for the trip.

 

How do the payments work?

When you confirm you’ll be provided with some payment instructions via email. You’ll have 48 hours to pay to confirm your spot. Hitch will withhold drivers payment until the trip has taken place. Hitch will pay this money on a weekly basis. It is the driver’s responsibility to provide bank account details.

 

What happens if someone cancels or is late?

We understand that sometimes sh*t happens and drivers or passengers will be late or need to cancel at the last minute. We encourage everyone to have a back up plan just in case. We also keep an eye on the number of cancellations each person makes in the background. If the cancellation number is getting out of hand, we get in touch with this person.

 

Who can use Hitch?

There are a few basic requirements that you can read about in our terms of service, but basically anyone over 18 years of age with a valid COVID-19 vaccine pass can sign up for Hitch. If you are wanting to drive, you'll need to show us your full drivers license and your car registration number. 

 

Do I need a P-endorsement or special insurance to drive?

Nope you don't need a P-endorsement and shouldn't need special insurance. You’re not using Hitch to make a profit or as a business. It’s no different to picking up a neighbour on your way to work - just Kiwis helping Kiwis. If you're concerned, you should ring insurance provider to be sure.